Welcome to StudioSoie, an exquisite fusion of Lyonnais silky heritage and refined craftsmanship from Shanghai.

Founded by Nori in 2018, the grandson of a lineage of Lyonnais silk workers, StudioSoie prides itself on perpetuating an ancestral tradition at the very heart of one of the world capitals of silk. Inspired by the timeless elegance of Lyon, our collection is meticulously designed in this iconic city, infusing each piece with a distinctive Lyonnais essence.

At StudioSoie, we believe in the harmonious blend of tradition and innovation. That is why we have established a close collaboration with talented seamstresses and tailors from a small workshop in Shanghai. This fusion of Lyonnais artisanal know-how and sewing techniques developed in Shanghai brings to life unique creations, imbued with sophistication and a contemporary aesthetic.

At the heart of our approach lies the delicate work of mulberry silk, entirely handcrafted and renowned for its exceptional quality. Each piece in the StudioSoie collection thus embodies the delicacy of this prestigious material, offering our customers an unparalleled sensory experience.

At StudioSoie, we are more than just an online store. We are the guardians of a tradition, the creators of timeless elegance, and the artisans of an unforgettable silky experience. Dive into our world, where heritage and modernity intertwine to create an exceptional collection, imbued with the soul of Lyon and shaped by the expert hands of Shanghai.

We are committed to providing you with a smooth and pleasant shopping experience, including ensuring reliable and efficient delivery of your items. Please review our shipping policy below:

Order Processing: We strive to process all orders within 4 business days from receipt of the order. Orders placed on holidays may require an additional business day for processing.

Shipping Options: we offer different shipping options to meet your needs.

Shipping Fees: Shipping fees are calculated based on the order amount, destination, and chosen shipping option. Specific details will be presented during the checkout process before finalizing the order.

Package Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can then track the progress of your package in real time.

Delivery Times: Delivery times vary depending on the destination and the chosen shipping option. Delivery estimates will be provided at the time of order and may be influenced by circumstances beyond our control, such as logistical delays or weather issues.

Delivery Addresses: Please ensure that the provided delivery address is correct. We cannot be held responsible for packages delivered to an incorrect address due to incorrect information provided by the customer.

International Deliveries: StudioSoie offers international deliveries. Any customs duties and taxes are the responsibility of the recipient and may vary depending on local customs regulations.

Delivery Issues: In case of delivery problems, please contact us at [contact@studiosoie.fr] so that we can resolve the situation as quickly as possible.

Thank you for choosing StudioSoie for your purchases. We are here to make your shipping experience as pleasant as possible!

Return Policy:

We understand that sometimes the items you ordered do not meet your expectations, which is why we have implemented a clear and simple return policy.

General Return Conditions:

1. Return Period: You have 14 days from the receipt of your order to initiate a return.

2. Eligible Return Items: Items must be in their original condition, unworn, and unopened. Damaged or used items will not be accepted.

3. Return Process: To initiate a return, log in to your account on our website, go to the "Order History" section, select the relevant order, and follow the instructions to start the return process.

4. Return Fees: Return fees are the responsibility of the customer, except in cases of our error in shipping the order or if the product is defective.

5. Refund: Once we have received and inspected the returned item, we will send you an email to inform you of the receipt of the item and the approval or rejection of the refund. If the refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Exceptions:

Some items cannot be returned, including sale items, gift cards, and personalized items.

Customer Service:

Our customer service team is here to assist you at every step of the return process. If you have any questions or concerns, please do not hesitate to contact us by email at contact@studiosoie.fr

We are committed to providing you with an exceptional shopping experience, and our return policy is designed to give you peace of mind when shopping with us.

Thank you for your trust!

1. Legal Information:
- StudioSoie is operated by StudioSilk OÜ, a company registered at Ahtri tn 12 Kesklinna linnaosa, Tallinn Harju maakond 15551, Estonia.
- Registration Number 17084260 :

Welcome to the StudioSoie website. Please read carefully the legal notices below that govern the use of our site. By accessing our site, you automatically accept these conditions. If you have any questions or concerns, do not hesitate to contact us at [contact@studiosoie.fr].

2. Intellectual Property:
- All content on the site, including images, text, logos, and graphics, is the exclusive property of StudioSoie and is protected by intellectual property laws.

3. Use of the Site:
- Use of the site is reserved for personal and non-commercial use. Any unauthorized use of the site may result in legal action.

4. External Links:
- Our site may contain links to other websites. StudioSoie is not responsible for the content or privacy practices of these external sites.

5. Liability:
- StudioSoie strives to maintain accurate and up-to-date information on the site but does not guarantee the accuracy of the information provided. Use of the site is at your own risk.

6. Privacy Policy:
- Please consult our privacy policy to understand how we collect, use, and protect your personal information.

7. Cookies:
- Our site uses cookies to improve your browsing experience. See our cookie policy for more information.

8. Applicable Law:
- These legal notices are governed by the laws in force in the country where you reside.

9. Contact:
- You can contact us at [contact@studiosoie.fr] for any questions or concerns regarding these legal notices.

StudioSoie strives to provide accurate and reliable information on its website. By accessing our site, you agree to these legal notices. Thank you for trusting StudioSoie for your online purchases.

StudioSoie Contact Information

At StudioSoie, transparency and open communication are essential. Below you will find our full contact details for any questions, concerns, or additional information:

Postal Address in France and Return Service:

StudioSoie - Return Service
834 route de la lézine
73230 Les deserts
France

Customer Service:
- E-mail : [contact@studiosoie.fr]
- Shop Chat

Feel free to contact us by email at any time, and we will do our best to respond as quickly as possible. For immediate assistance, please use the Chat.

We are here to help you and make your experience with StudioSoie as enjoyable as possible. 

StudioSoie Privacy Policy

The privacy of our customers' data is a top priority at StudioSoie. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make purchases, or interact with our services.

Collection of Personal Information:

We collect information such as your name, address, email address, phone number, and payment details when you make a purchase on our site. This data is necessary to process your orders and provide you with our services.

Use of Personal Information:

Your personal information is used for order processing, sending order notifications, personalizing your shopping experience, and informing you about special offers and promotions.

Protection of Personal Information:

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Non-disclosure of Information:

StudioSoie does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who help us operate our website and provide our services, provided they agree to keep this information confidential.

Cookies:

We use cookies to enhance your experience on our website by recording your preferences and analyzing usage trends. You have the option to disable cookies, but this may affect certain features of our site.

Access and Control of Your Information:

You have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at the following email address: [contact@studiosoie.fr].

Privacy Policy Changes:

StudioSoie reserves the right to update this privacy policy at any time. Changes will be posted on this page, and the revision date at the top of the page will be updated accordingly.

By shopping on StudioSoie, you agree to the terms of this privacy policy.

If you have any questions regarding our privacy policy, do not hesitate to contact us at [contact@studiosoie.fr].

Thank you for trusting StudioSoie for your accessory and clothing needs!

StudioSoie General Terms and Conditions of Sale

Please read StudioSoie's general terms and conditions of sale carefully. By making a purchase on our site, you automatically accept these conditions. If you have any questions or concerns, do not hesitate to contact us at [contact@studiosoie.fr].

1. Orders:
- All orders are subject to product availability.
- StudioSoie reserves the right to cancel an order in case of stock issues or for any other reason.

2. Price:
- Product prices are indicated in euros.
- Shipping fees are not included in the product price and are calculated during the checkout process.

3. Payment:
- Payments can be made by credit card, PayPal, or any other payment method specified during the ordering process.
- Payment information is secure and is not stored by StudioSoie.

4. Delivery:
- Delivery times vary depending on the destination and the shipping option chosen.
- StudioSoie is not responsible for delivery delays caused by circumstances beyond our control.

5. Returns and Refunds:
- Please consult our return policy for detailed information on returns and refunds.
- Items must be returned in their original condition, unworn, and with all tags attached.

6. Privacy:
- Please consult our privacy policy to understand how we collect, use, and protect your personal information.

7. Changes to the General Terms and Conditions of Sale:
- StudioSoie reserves the right to modify these general terms and conditions of sale at any time. Changes will be published on our website.

8. Liability:
- StudioSoie cannot be held responsible for indirect, consequential, or special damages resulting from the use of our products or any delivery delays.

9. Applicable Law:
- These general terms and conditions of sale are governed by the laws in force in the country where you reside.

By making a purchase on StudioSoie, you agree to all the conditions stated above. Thank you for trusting StudioSoie for your online purchases.

Best regards,
The StudioSoie Team