Welcome to StudioSoie, an exquisite fusion of Lyon's silken heritage and Shanghai's refined craftsmanship.

Founded by Nori in 2020, the grandson of a lineage of Lyon silk weavers, StudioSoie prides itself on perpetuating an ancestral tradition in the very heart of one of the world's silk capitals. Inspired by the timeless elegance of Lyon, our collection is meticulously designed in this iconic city, imbuing each piece with a distinctive Lyonnaise essence.

At StudioSoie, we believe in the harmonious alliance between tradition and innovation. That is why we have established a close collaboration with talented seamstresses and tailors from a small garment workshop in Shanghai. This fusion of Lyonnaise artisanal know-how and elaborate Shanghai tailoring techniques brings to life unique creations, imbued with sophistication and contemporary aesthetics.

At the heart of our approach lies the delicate work of mulberry silk, entirely artisanal and recognized for its exceptional quality. Each piece in the StudioSoie collection thus embodies the delicacy of this prestigious material, offering our clients an incomparable sensory experience.

At StudioSoie, we are more than just an online boutique. We are the guardians of a tradition, the creators of timeless elegance, and the artisans of an unforgettable silken experience. Immerse yourself in our world, where heritage and modernity intertwine to create an exceptional collection, imbued with the soul of Lyon and shaped by the expert hands of Shanghai.

We are committed to providing you with a smooth and enjoyable shopping experience, including ensuring reliable and efficient delivery of your items. Please review our shipping policy below:

Order Processing: We strive to process all orders within 4 business days of receiving the order. Orders placed on holidays may require an additional business day for processing.

Shipping Options: We offer various shipping options to meet your needs.

Shipping Costs: Shipping costs are calculated based on the order total, destination, and chosen shipping option. Specific details will be presented during the checkout process before order completion.

Package Tracking: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to monitor your package's progress in real-time.

Delivery Times: Delivery times vary depending on the destination and the chosen shipping option. Delivery estimates will be provided at the time of order and may be affected by circumstances beyond our control, such as logistical delays or weather issues.

Shipping Addresses: Please ensure that the shipping address provided is correct. We cannot be held responsible for packages delivered to an incorrect address due to inaccurate information provided by the customer.

International Shipping: StudioSoie offers international shipping. Any applicable customs duties and taxes are the responsibility of the recipient and may vary based on local customs regulations.

Delivery Issues: In the event of any delivery-related issues, please contact us at [contact@studiosoie.fr] so we can resolve the situation promptly.

Thank you for choosing StudioSoie for your purchases. We are here to make your shipping experience as pleasant as possible!

Return Policy:

We understand that sometimes, the items you've ordered may not meet your expectations, which is why we have implemented a transparent and straightforward return policy.

General Return Conditions:

1. Return Period: You have 14 days from the date of receiving your order to initiate a return.

2. Eligible Items for Return: Items must be in their original condition, unworn, and unopened. Damaged or used items will not be accepted.

3. Return Process: To initiate a return, log in to your account on our website, go to the "Order History" section, select the relevant order, and follow the instructions to start the return process.

4. Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of an error on our part in sending the order or if the product is defective.

5. Refund: Once we have received and inspected the returned item, we will send you an email to notify you of the receipt of the item and the approval or rejection of your refund. If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified timeframe.

Exceptions:

Certain items cannot be returned, including sale items, gift cards, and personalized items.

Customer Service:

Our customer service team is here to assist you at every step of the return process. If you have any questions or concerns, please do not hesitate to contact us by email at contact@studiosoie.fr

We are committed to providing you with an exceptional shopping experience, and our return policy is designed to offer you peace of mind when shopping with us.

Thank you for your trust!

1. Legal Information:
- StudioSoie is operated by StudioSilk OÜ, a company registered in Ahtri tn 12, Kesklinna district, Tallinn, Harju County 15551, Estonia.
- Registration Number 17084260 :

Welcome to the StudioSoie website. Please carefully read the legal notices below that govern the use of our site. By accessing our site, you automatically agree to these terms. If you have any questions or concerns, please do not hesitate to contact us at [contact@studiosoie.fr].

2. Intellectual Property:
- All content on the site, including images, text, logos, and graphics, is the exclusive property of StudioSoie and is protected by intellectual property laws.

3. Site Usage:
- The use of the site is reserved for personal and non-commercial use. Any unauthorized use of the site may result in legal action.

4. External Links:
- Our site may contain links to other websites. StudioSoie is not responsible for the content or privacy practices of these external sites.

5. Responsibility:
- StudioSoie strives to maintain accurate and up-to-date information on the site, but does not guarantee the accuracy of the information provided. Use of the site is at your own risk.

6. Privacy Policy:
- Consult our privacy policy to understand how we collect, use, and protect your personal information.

7. Cookies:
- Our site uses cookies to improve your browsing experience. Consult our cookie policy for more information.

8. Applicable Law:
- These legal notices are governed by the laws in force in the country where you reside.

9. Contact :
- You can contact us at [contact@studiosoie.fr] for any questions or concerns regarding these legal notices.

StudioSoie strives to provide accurate and reliable information on its website. By accessing our site, you agree to these legal notices. Thank you for trusting StudioSoie for your online purchases.

StudioSoie Contact Information

At StudioSoie, transparency and open communication are essential. Below you will find our complete contact details for any questions, concerns, or additional information:

Postal Address in France and Returns Service:

StudioSoie - Returns Service
834 route de la lézine
73230 The deserts
France

Customer Service:
- Email: contact@studiosoie.fr
- Shop chat

Feel free to contact us by email at any time, and we will do our best to respond as quickly as possible. For immediate assistance, please use the Chat.

We are here to help you and make your StudioSoie experience as pleasant as possible.

Privacy Policy of StudioSoie

The privacy of our customers' data is a top priority at StudioSoie. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make purchases, or interact with our services.

Collection of Personal Information:

We collect information such as your name, address, email address, phone number, and payment information when you make a purchase on our site. This data is necessary to process your orders and provide you with our services.

Use of Personal Information:

Your personal information is used for order processing, sending order notifications, personalizing your shopping experience, and informing you about special offers and promotions.

Personal Information Protection:

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Non-Disclosure of Information:

text StudioSoie does not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website and providing you with our services, provided they agree to keep this information confidential.

Cookies :

We use cookies to improve your experience on our website by remembering your preferences and analyzing usage trends. You have the option to disable cookies, but this may affect certain functionalities of our site.

Access and Control of Your Information:

You have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at the following email address: [contact@studiosoie.fr].

Privacy Policy Changes:

StudioSoie reserves the right to update this privacy policy at any time. Changes will be posted on this page, and the revision date at the top of the page will be updated accordingly.

By shopping on StudioSoie, you accept the terms of this privacy policy.

If you have any questions regarding our privacy policy, please do not hesitate to contact us at [contact@studiosoie.fr].

Thank you for trusting StudioSoie for your accessory and clothing needs!

General Terms and Conditions of Sale for StudioSoie

Please read the StudioSoie General Terms and Conditions carefully. By making a purchase on our site, you automatically accept these terms. If you have any questions or concerns, please do not hesitate to contact us at [contact@studiosoie.fr].

1. Orders:
- All orders are subject to product availability.
- StudioSoie reserves the right to cancel an order due to stock issues or for any other reason.

2. Price:
- Product prices are indicated in euros.
- Shipping costs are not included in the product price and are calculated during the checkout process.

3. Payment:
- Payments can be made by credit card, PayPal, or any other payment method specified during the checkout process.
- Payment information is secure and not stored by StudioSoie.

4. Delivery:
- Delivery times vary depending on the destination and the shipping option chosen.
StudioSoie is not responsible for delivery delays caused by circumstances beyond our control.

5. Returns and Refunds:
- Consult our return policy for detailed information on returns and refunds.
- Items must be returned in their original condition, unworn, and with all tags attached.

6. Confidentiality:
- Consult our privacy policy to understand how we collect, use, and protect your personal information.

7. Modifications to the General Terms and Conditions of Sale:
- StudioSoie reserves the right to modify these general terms and conditions of sale at any time. Changes will be posted on our website.

8. Liability:
StudioSoie cannot be held liable for indirect, consequential, or special damages resulting from the use of our products or any delivery delays.

9. Applicable Law:
- These general terms and conditions of sale are governed by the laws in force in the country where you reside.

By making a purchase on StudioSoie, you accept all the conditions stated above. Thank you for trusting StudioSoie for your online purchases.

Sincerely,
The StudioSoie Team